Client Servicing

3 weeks ago

Mumbai, Maharashtra, India Atomyc Full time

Senior Executive - Client Servicing

The Senior Executive - Client Servicing is a mid-level position in a Content marketing agency, responsible for managing and growing client relationships. The person will act as the Single Point of Contact (SPOC) for a minimum of 3 to 4 clients, handling their end-to-end servicing needs, from onboarding to execution and post-campaign analysis. This includes strategizing campaigns, ensuring smooth communication, managing client expectations, and delivering results.

Key Responsibilities:

1.Client Handling & Strategy:

  • Manage a minimum of 3 to 4 key client accounts independently.
  • Develop and implement effective strategies to meet client objectives.
  • Work closely with internal teams (creative, performance, design) to execute campaigns.

2.End-to-End Client Servicing:

  • Act as the SPOC for clients, managing all communication and deliverables.
  • Ensure timely and successful delivery of solutions according to client needs and objectives.
  • Provide regular updates and performance reviews to clients.

3.Online Reputation Management (ORM):

  • Monitor and manage the client's online presence.
  • Respond to client feedback and address any issues proactively.

4.Client Communication & Relationship Management:

  • Build and maintain strong, long-lasting client relationships.
  • Conduct regular meetings with clients to understand their needs and expectations.
  • Provide strategic insights and recommendations to improve client performance.

5.Performance & Upselling:

  • Identify opportunities to upsell and cross-sell services.
  • Ensure client satisfaction and retention through strategic recommendations.
  • Collaborate with the performance marketing team to optimize campaign outcomes

6.Dynamic and Flexible Nature:

  • Adapt to changing client needs and industry trends.
  • Be available for flexible working hours to accommodate client requirements.
Key Skills and Requirements:

Experience: Min 3-4 years in client servicing, preferably in a Digital/Content marketing agency.

Strong communication and interpersonal skills.

Confidence in handling clients and driving meetings.

Ability to manage multiple clients and projects simultaneously.

Experience in online reputation management (ORM).

Strategic thinking and problem-solving skills.

Understanding performance marketing is a plus.

Must be dynamic, proactive, and adaptable.

Immediate joiner preferred.

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