Client Service Analyst

Job Title Client Service OfficerLocation Mumbai IndiaCorporate Title AssociateRole DescriptionRTM-Client Service Officer acts as a single point of contact for managing all DB custody Clients for Security Services SES business The scope of the role will to Settlements Corporate Actions Income Reporting Tax or Account administration across EMEA regionWhat well offer youAs part of our flexible scheme here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100 reimbursement under childcare assistance benefit gender neutral Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs and above Your key responsibilities Provide support to clients on all day-to-day service transactional client Management related queries applying the highest standards primarily for Securities Services clients across regions Support with account opening maintenance closure for various regions in EMEA Ensure smooth Onboarding Offboarding of clients Prepare and review Newsflash communication to all clients Participate in Service level agreement preparation and reviews with clients Participate in Client Calls with sales Team Escalation management with Network Teams of Client Manage and participate in Due Diligence visits or calls across EMEA regions Identification of the need for client visits their initiation and where necessary participation Client Complaints handling and resolution Knowledge of Invoice and Fee Proposal preparation for clients Regular Bi-weekly monthly client meetings to identify growth opportunities in new markets Participate in Technology projects for SES Business Review manage Client documentation Work closely with client management team to ensure client delight Contributes to Continuous Improvement activities leading to operational efficiencies Your skills and experience German Language proficiency is a must C1 Have a minimum of 5 to 8 years client services client facing experience overall and at least a year in the Securities Services business covering Custody Clearing Fund Services Possess excellent communication skills inter-personal skills and be a strong team player Knowledge of the client set-up and the service agreements including knowledge of the respective terms and conditions Knowledge of markets and settlement practices across European markets Knowledge of securities operation products such as OTC settlement CCP and Xetra settlement auto-borrowing etc Prompt reaction to client and Network escalations Verbal and written fluency in English German and possibly other languages Prompt communication escalation of extraordinary difficult and risk-laden client complaints Adherence to the internal control reporting and compliance guidelines Cooperation within the team beyond the team live an open-door policy and adjoining departments Realistic priority-setting under consideration of the total scope of tasks set Efficient structured independent and autonomous working How well support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teamsPlease visit our company website for further information We strive for a in which we are empowered to excel together every day This includes acting responsibly thinking commercially taking initiative and working collaboratively Together we share and celebrate the successes of our people Together we are Deutsche Bank Group We welcome applications from all people and promote a positive fair and inclusive work environment