Client Service Analyst

Job Title Client Service AnalystCorporate Title AnalystLocation Mumbai IndiaRole Description Ensure strict adherence to all internal and external guidelines KYC Anti Money Laundering Audits Timely correct and acceptable response to customer queries Processing of all the customer instructions with 100 accuracy Processing of all the transactions within stipulated time frame Ensure accurate checking processing of account opening documents Effective service delivery by reducing customer turnaround time Timely reverts on all the clearing referrals exceptions Ensure NIL operational losses compensation to customer due to any operational issue Ensure SRs are closed within stipulated time Follow complaint management procedures Ensure correct and timely resolution of complaints Ensure satisfactory compliance scores and implement audit recommendations Any suspicious transaction activity must immediately be reported to the supervising officer Overall upkeep of the branch lobby as per clean desk policy standards Source leads referrals from walk-in existing customers and minimize time lag between referral closure of business Structured service call for all the new to bank customers and qualified non-qualified customer base All inputting related tasks transactions processing i e Cash Deposit Withdrawal Demat Transactions Forex Transactions Draft Issuance RTGS NEFT Processing Stop Payments Transfers Cheque acceptances etc are carried out with 100 accuracy without errors Ensure cash is kept under dual custody vault registers are signed by dual custodians and in case of any corrections alterations in the vault register the same is duly authenticated by the dual custodians Ensure strict adherence to German Money Laundering Form for cash transactions EUR 15 000 or equivalent and Mitra Committee recommendation for cash transactions INR 10 lacs Effectively migrate teller queues to the ATMs and other alternate channels Ensure strict adherence to branch daily reports generation What well offer youAs part of our flexible scheme here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100 reimbursement under childcare assistance benefit gender neutral Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs and above Your key responsibilities Ensuring DB Service Standards w r t to Customer Service Compliance and Corporate Security are adhered too Ensure total Compliance of all audit guidelines set by External RBI NSDL and Internal OR Auditors Error Free Processing of transactions with in specified SLAs Ensure laid down processes are being followed DB internal security standards are followed Your skills and experience Experience of 4 years in Branch Operations Proficiency with Microsoft Office e g Excel Word and PowerPoint - automating tasks in Excel to improve efficiency a plus but not mandatory How well support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teamsPlease visit our company website for further information We strive for a in which we are empowered to excel together every day This includes acting responsibly thinking commercially taking initiative and working collaboratively Together we share and celebrate the successes of our people Together we are Deutsche Bank Group We welcome applications from all people and promote a positive fair and inclusive work environment