Customer Retention and Acquisition Specialist

5 days ago


Malappuram, Kerala, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 1,20,00,000

We are seeking a proactive customer retention and accounts specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.

  • Advanced knowledge of Microsoft Excel software is required for effective tracking of performance metrics and improvement of processes.
  • Beyond basic Microsoft Word proficiency, strong analytical skills for tracking performance metrics and improving processes are essential.
  • A highly organized and detail-oriented individual with the ability to meet deadlines is necessary for this role.
  • The ideal candidate will possess problem-solving ability and experience in customer service, as well as excellent communication and negotiation skills.
  • Proficiency with CRM systems is also a must.

Responsibilities include:

  • Resolving outstanding overages or encouraging subscription purchases post-trial expiration.
  • Processing orders promptly after customer contact and purchase confirmation.
  • Coordinating account suspensions for non-response as needed, ensuring proper documentation.
  • Maintaining detailed records of follow-ups and interactions.
  • Generating reports on key metrics such as conversion rates and account actions.
Benefits

This role offers an opportunity to work with a global technology leader that fosters a progressive culture, encourages creativity, and provides a flexible work environment.

Our client values diversity and upholds principles like integrity, honesty, and passion for excellence.



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