Lead Customer Relationship Manager

5 days ago

Dindigul, Tamil Nadu, India beBeeCustomerRelationship Full time ₹ 9,00,000 - ₹ 12,00,000

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Role Overview

This is a full-time remote role for a CRM Manager. The CRM Manager will be responsible for managing customer relationships, analyzing customer data, and segmenting markets.

  • Develop strategies to improve customer loyalty.
  • Oversee CRM project management.
  • Collaborate with sales and marketing teams to implement effective solutions.

Qualifications

  • A strong analytical mindset and experience in data analysis are required.
  • Excellent communication skills and the ability to work effectively with sales teams are essential.
  • Market segmentation and customer relationship management expertise are necessary.
  • Project Management skills, with the ability to plan, execute, and oversee CRM projects, are mandatory.
  • Strong organizational skills and attention to detail are crucial.
  • The ability to work independently and remotely is a must.
  • Experience with CRM software and systems is required.
  • A Bachelor's degree in Business, Marketing, or a related field is preferred.

About This Role

This role requires a highly skilled and experienced individual who can manage customer relationships, analyze customer data, and segment markets. As a CRM Manager, you will develop strategies to improve customer loyalty, oversee CRM project management, and collaborate with sales and marketing teams to implement effective solutions.

Key Responsibilities

  • Analyze customer data to identify trends and patterns.
  • Segment markets based on customer behavior and preferences.
  • Develop and implement strategies to improve customer loyalty.
  • Oversee CRM project management from planning to execution.
  • Collaborate with sales and marketing teams to implement effective solutions.

Requirements

  • Bachelor's degree in Business, Marketing, or a related field.
  • At least 3 years of experience in market segmentation and customer relationship management.
  • Strong analytical skills and experience in data analysis.
  • Excellent communication skills and the ability to work effectively with sales teams.
  • Experience with CRM software and systems.

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