
First-Line Technical Support Specialist
6 days ago
Flynaut LLC is a global leader in digital transformation. They partner with startups, SMEs, and large enterprises across various industries since 2004.
The company prioritizes innovation and quality, building lasting relationships based on trust and transparency, and has successfully delivered hundreds of projects that drive tangible business outcomes.
Key Responsibilities- Serve as the first point of contact for IT support via email, phone, or ticketing system.
- Provide basic troubleshooting for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
- Support desktop environments: Windows OS, device setup, drivers, and peripheral support.
- Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
- Escalate complex issues to L2 engineers while documenting troubleshooting steps.
- Maintain accurate logs of issues and solutions in the ticketing system.
- Provide end-user guidance on IT policies, best practices, and security awareness.
- Basic knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
- Familiarity with Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS, VPN).
- Office365 admin portal, Exchange online, Teams, SharePoint, Azure (must have).
- Strong communication and problem-solving skills.
- Ability to work in a team environment and provide excellent customer service.
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