Expert Third Line Network Operations Specialist

1 week ago


Udaipur, Rajasthan, India beBeeNetwork Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title:

Third Line Network Support Specialist

Key Responsibilities:
  1. Manage and own support tickets related to existing customer services.
  2. Design and implement changes as per client requirements, working closely with the 2nd Line Service Desk team and the Solution Delivery team.
  3. Provide regular communication with existing customers, resolve incoming customer support queries, and escalate issues from the 2nd Line Service Desk.
  4. Take ownership of support tickets for incidents, change, and service requests.
  5. Plan and complete projects assigned by the Head of 3rd Line Network Support, document customer solutions, perform DR/Failover Testing, provide support and mentoring to 2nd Line engineers.
  6. Offer resources to the solution delivery team and participate in on-call rota out of hours for high-priority incidents.


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