Transformational Team Leadership Opportunity

2 days ago

Chennai, Tamil Nadu, India beBeeLeadership Full time ₹ 18,00,000 - ₹ 25,00,000
Job Title: Assistant Manager

This is a challenging role that requires strong leadership and organizational skills. As an Assistant Manager, you will be responsible for ensuring users receive efficient and timely support on complaints and inquiries.

Key responsibilities include:

  • Monitoring problem management databases to ensure timely resolution of problems
  • Coordinating with cross-functional dependencies to achieve service level agreements (SLAs) and drive action on prioritizing resolutions
  • Defining standard operating procedures (SOPs) and monitoring adherence
  • Generating daily, weekly, and monthly statistics, status reports, and graphical reporting aids to meet departmental needs

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to influence and work effectively in a team environment.

Requirements:

  • At least three years of related team management experience
  • Age not exceeding 35 years

Additional Skills and Qualifications:

  • Graduate degree in a relevant field
  • 6-10 years of experience in telecommunications, internet services provider or video service provider background
  • Fluency in English and one additional language (Tamil, Hindi, Telugu, or Kannada)

Why You'll Thrive in This Role:

You will have the opportunity to develop your leadership skills and work collaboratively with a talented team. If you are a motivated and experienced professional looking for a new opportunity, we encourage you to apply.

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