Leadership and Transformation Specialist

• Project Management Solution Architecture Vendor Management IT Service Management Outsourcing IT Strategy CRM Data Center IT Operations ITIL
• Profile Description:
• This role of a Portfolio Leader would be to lead a team of Business Intelligence Professionals and help transform information & data into insights and thereby enable data-based decision support for operations leaders to improve cash outcomes. The role will also focus on Cost Optimization and Client Management.

Key Responsibilities:

• Monitor the SLAs and update the stakeholders proactively on the trends.
• Responsible for identifying gaps in the metrics defined by the team and identifying trends within datasets.
• Identifying cash escalations / Global issues and resolving them with the Operations and Client to accelerate cash.
• Identify new use cases for statistical modeling and Automations.
• Responsible for client & C suite facing reports & metrics to drill down analysis and automation.
• Identify Key Improvement Area providing domain-specific updates and Monitor current cash trend and forecast cash using business intelligence tools.
• Manage all reporting activities for all key business metrics for internal and external customers ensuring delivery of accurate reports on time every time.
• Provide deep dive data analysis and insights on sub-optimal performance on key RCM metrics.
• Manage ad hoc requests for RCM and enterprise-level metrics analysis and reports from leadership and operational stakeholders.
• Engage in new transitions to set up seamless reporting systems.

People:

• Support and Improve Performance through tracking, feedback, and Coaching.
• Accountable to check attrition within the team through timely identification and retention of probable exits in the team.
• Ensure an engaged and motivated workforce through timely appreciations and reward mechanisms.
• Ensuring a Learning culture through 100% Training program coverage for members in the Team.
• Develop the skills of the BI team through continuous training and skill development workshops.
• Support and manage your teams project priorities, deadlines, and deliverables.
• Ensure 100% compliance of the BI/MIS team to all applicable compliance requirements.
• Updates and maintains own expertise, shares this with colleagues, and contribute to a positive work environment.

Client:

• Schedule monthly collaboration meets with team and Operations process updates, key metrics, cash dip analysis, and Ad Hocs analysis requests.
• Engage with client leadership, understand their business requirements, and aim to resolve those through data reporting and analytics ex: identify shift in patterns of coding patterns for providers, looking at billing practices and revenue integrity, run under/over payment reports Manage conflicting priorities and working relationships effectively Client MBR reporting.
• Set-up process KPI reporting systems for new clients.
• Financial:
• Constantly look for and execute report automation opportunities to achieve cost reduction and accuracy improvement Support small to medium complexity automation of processes in service delivery.

Qualifications:

• Graduation in any stream is a must.
• Post Graduate in Business Administration/Analytics/Engineering OR Statistics would be preferred.
• Role Prerequisites:
• Overall experience of 7 to 10 years is a must out of which one should have a minimum of 4 years of experience in handling reporting & analytics.
• A relevant experience of 5+ years in the US healthcare RCM is a must (Only for Margin).
• 3 plus years of experience in managing a team of reporting analysts is a must.

Functional Competencies:

• Strong inclination towards numbers, excel spreadsheets, formulae, queries would be a must.
• Knowledge across RCM function (Only for Collections).
• Experience and Knowledge of Project Management would be preferred.
• Certification in statistics and data science would be preferred.
• Excellent Communication Skills.
• Excellent Stakeholder Management skills - Ability to interact with senior leadership/clients and manage.
• Ability to deliver high impact amid complexity, ambiguity, and competing priorities.

Behavioral Competencies:

• Teamwork
• Communication
• Customer Centricity
• Achievement Orientation
• Developing Others