
Front Office and Facilities Coordinator
16 hours ago
We are seeking a highly organized and professional individual to manage the reception area and oversee the day-to-day operations of our facilities. This dual-role position requires an individual with exceptional interpersonal skills, attention to detail, and the ability to coordinate multiple tasks efficiently.
Responsibilities:
- Manage the reception/front-desk area by attending to visitors, including clients, delegates, candidates, and vendors.
- Respond to and redirect queries to relevant partners/staff in a timely manner.
- Organize and maintain records for newspapers, periodicals, and magazines in a structured manner.
- Provide assistance to employees with meeting room bookings and cancellations to ensure optimal availability.
- Address employee queries related to business services, providing speedy resolutions while guiding them to appropriate contacts.
- Ensure the cleanliness and tidiness of the front-desk and client area by supervising housekeeping staff and addressing any maintenance concerns.
- Monitor the availability and condition of first aid supplies, and ensure the medical room is clean and functional.
- Coordinate daily with housekeeping/security staff and service providers to meet operational requirements.
- Manage the main telephone line to receive and route incoming calls effectively.
- Maintain professional and courteous communication over the phone.
- Oversee office flower decoration and overall aesthetics of the reception area.
- Ensure compliance with security protocols by maintaining visitor entry records.
- Coordinate with housekeeping for meeting arrangements, including refreshments.
- Process all related invoices, manage purchase orders (PR, PO, GRN), and coordinate with finance for timely vendor payments.
Facility Operations Management
- Oversee daily facility operations, including maintenance, cleaning, and repairs.
- Conduct regular facility inspections to identify potential issues and ensure compliance with safety regulations.
- Monitor building systems, such as HVAC, electrical, plumbing, and fire safety systems.
- Coordinate building renovations, refurbishments, and capital projects as needed.
- Manage asset reconciliation and tracking for office equipment.
- Oversee building parking management, including tracking valet service operations.
- Manage service tickets through the Service Now platform, ensuring timely resolution.
- Ensure timely renewal of Annual Maintenance Contracts (AMC) for critical equipment.
- Manage vendor contracts for maintenance, cleaning supplies, and facility-related services.
- Lead and supervise a team of facility staff, providing training and performance evaluations.
- Assign tasks to ensure efficient workflow within the team and address potential safety hazards.
Requirements:
- 3+ Years of experience in front office management or facility operations
- Bachelor's degree in Business Administration, Facility Management, or related field preferred.
Desired Skills:
- Strong organizational and multitasking skills, with a keen attention to detail.
- Excellent interpersonal and communication skills, both written and verbal.
- Ability to work collaboratively with diverse teams and demonstrate leadership capabilities
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