Front Office Executive

5 days ago

Chennai, Tamil Nadu, India A & M Rooms and Residences Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Role & responsibilities

  • Provide prompt, courteous, and efficient service to all guests to achieve a high level of customer satisfaction through personalized service from arrival until departure.
  • Ensure guests are personally greeted and escorted to their rooms. Explain the room and other hotel facilities to make them feel both expected and welcomed. Conduct in-room and hotel familiarization, and assist guests with any hotel activity inquiries or requests.
  • Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, and attractions, to respond to guest queries effectively. Be aware of daily rate levels and occupancy levels.
  • Accurately administer Front Desk cashiering standards and comply with all established systems, policies, and procedures. Process guest accounts from check-in to check-out, ensuring all incidental charges are accurately posted using the computerized Front Office system.
  • Maintain the privacy of all guests by ensuring their personal details are not disclosed. Demonstrate a complete understanding of the hotels policies, procedures, and service standards, and have full knowledge of the hotel's facilities and happenings.
  • Ensure a proper handover is given to the next shift and coordinate effectively with the Housekeeping Department.

Preferred candidate profile

This role requires a MALE candidate who is able to work the night shift.

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