Program Manager, WW FBA
3 weeks ago
About the Role:
We are seeking an experienced Program Manager, WW FBA to join our team at ADCI - Karnataka. As a Program Manager, you will be responsible for handling escalation issues that come directly from executives for AWD and responding to them. This role requires a detail-driven individual who can create processes from scratch, has good problem-solving and deep dive abilities, and can navigate ambiguous programs while keeping a high bar on quality of outputs.
Key Responsibilities:
- Establishes SOP's which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments and large scale launches.
- Work with product managers and leaders to ensure that strategies scale, and make smart trade-offs.
- Work as a point of contact on escalation cases for Band A/Premium sellers for faster resolution.
- Manage seller contacts and communications during site level constraints.
- Support during end of year season peak by coordinating with FBA Science to plan and execute automated replenishments.
BASIC QUALIFICATIONS:
- 3+ years of program or project management experience.
- 3+ years of working cross-functionally with tech and non-tech teams experience.
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
- Bachelor's degree.
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
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