FBA Support Operations Team Lead

3 weeks ago

Bengaluru, Karnataka, India ADCI HYD 13 SEZ Full time
About the Role

Fulfillment by Amazon (FBA) is a strategic long-term opportunity for ADCI HYD 13 SEZ to improve the lives of Sellers and buyers while leveraging its billion-dollar logistics infrastructure.

The FBA Support Operations team reviews Sellers' financial and inventory-related questions, ensuring they are addressed in accordance with policy. We believe consistency is the foundation of our world-class service, and Support Operations plays a crucial role in ensuring consistent and fair evaluation of Seller reimbursement requests.

Key Responsibilities
  • Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
  • Provide individual coaching feedback sessions and frequent one-on-ones that focus on performance, attendance adherence, and career development.
  • Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.
  • Partner and communicate with stakeholders to ensure a consistent employee experience.
  • Lead team meetings focused on team performance, policy, and site updates, as well as team-building activities.
  • Create and update weekly and monthly productivity reports displaying team performance against expectations. Speak to the team on performance and ongoing coaching methods in weekly performance review meetings.
  • Initiate and drive process improvements.
Requirements
  • Currently in a people management role with a minimum of one year of direct people management experience.
  • Any graduate and above (or) an equivalent degree with people managerial experience.
  • Demonstrated team-building skills within own team or across other teams.
  • Demonstrated ability to develop, direct, and manage a group of individuals, including managing career growth.
  • Demonstrated skill in developing and implementing new strategies and procedures.
  • Demonstrated ability to devise and communicate administrative and procedural decisions.
  • Well-versed in employee development and performance management skills and strategies, including performance reviews, goal setting, and providing feedback.
  • Proven ability to report and analyze data.
  • Demonstrated ability to initiate and drive process improvements.
Preferred Qualifications
  • Demonstrated ability to develop, direct, and manage a team.
  • Skilled in developing and implementing new processes and procedures.
  • Ability to organize, prioritize, and schedule work assignments.
  • Ability to develop, plan, and implement short and long-range goals (both for individuals and for the team).
  • Demonstrated passion for delivering a positive customer experience.
  • Ability to perform ambiguous tasks without guidance and support.
  • Ability to foster a cooperative environment and work in a collegial fashion with peers in other organizational units.
  • Ability to adapt well to changing circumstances, direction, and strategy.
  • Ability to manage team performance through training, coaching, and process improvement.

This is a non-virtual role that requires the candidate to be open to working from the office all five days.

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