Support Operations Manager I, ML Data Operations, FBA Support Operations Lead

4 weeks ago

Bengaluru, Karnataka, India ADCI HYD 13 SEZ Full time

About the Role


Fulfillment By Amazon (FBA) is a strategic long-term opportunity for ADCI HYD 13 SEZ to improve the lives of Sellers and buyers while leveraging our billion-dollar logistics infrastructure. As a Support Operations Manager I, ML Data Operations, FBA Support Operations, you will play a key role in ensuring consistent and fair evaluation of Seller reimbursement requests. The FBA Support Operations team reviews Sellers' financial and inventory related questions, and ensures they are addressed in accordance with policy.

Key Responsibilities

• Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.

• Provide individual coaching feedback sessions, and frequent one-on-ones that focus on performance, attendance adherence and career development.

• Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.

• Partner and communicate with stakeholders to ensure consistent employee experience.

• Lead team meetings focused on team performance, policy and site updates, and team-building activities.

• Create and update weekly and monthly productivity reports displaying team performance against expectations. Speak to team on performance and ongoing coaching methods in weekly performance review meetings.

• Initiate and drive process improvements.

Requirements

• Currently in people management role with a minimum of one year of direct people management experience.

• Any graduate and above (or) an equivalent degree with people managerial experience.

• Demonstrated team-building skills within own team or across other teams.

• Demonstrated ability to develop, direct, and manage a group of individuals including managing career growth.

• Demonstrated skill in developing and implementing new strategies and procedures.

• Demonstrated ability to devise and communicate administrative and procedural decisions.

• Well versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback.

• Proven ability to report and analyze data.

• Demonstrated ability to initiate and drive process improvements.

Preferred Qualifications

• Demonstrated ability to develop, direct, and manage a team.

• Skilled in developing and implementing new processes and procedures.

• Ability to organize, prioritize and schedule work assignments.

• Ability to develop, plan, and implement short and long-range goals (both for individuals and for the team).

• Demonstrated passion for delivering a positive Customer experience.

• Ability to perform ambiguous tasks without guidance and support.

• Ability to foster a cooperative environment and work in a collegial fashion with peers in other organizational units.

• Can adapt well to changing circumstances, direction, and strategy.

• Ability to manage team performance through training, coaching, and process improvement.

What We Offer

This is not a virtual or hybrid role. The candidate should be open to work from office all 5 days.

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