Support Operations Specialist
2 weeks ago
About the Role
Amazon is seeking highly motivated professionals to join its Fulfillment by Amazon (FBA) Support Operations team in Bangalore. As a key member of this team, you will play a crucial role in supporting sellers with financial-related questions and ensuring they are addressed in accordance with policy.
Key Responsibilities
- Assist with deep dive and root cause resolution for FBA merchant and seller reimbursement requests.
- Evaluate research requests from FBA sellers for lost and damaged inventory in a contact center environment.
- Achieve weekly productivity and quality targets.
About the Team
Mission - To mitigate business risk while driving an excellent customer experience.
We are open to hiring candidates to work out of one of the following locations:
- Bangalore, KA, IND
BASIC QUALIFICATIONS
- Bachelor's Degree
- Experience with Microsoft Office, including Outlook, Word, and Excel
- Exceptional analytical, logical, and data gathering skills
- Excellent communication and comprehension skills
- Excellent problem-solving skills
PREFERRED QUALIFICATIONS
- Experience in a production environment and proven track record of achieving productivity and quality targets.
- Previous experience in a contact center environment.
- Experience in problem-solving, including the ability to recognize non-obvious patterns.
- Experience in prioritizing multiple tasks of competing priority with the ability to meet deadlines.
- Ability to maintain high levels of confidentiality and data security standards.
- A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment.
- A bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations.
- Clear oral and written communication skills.
- Experience with fraud or risk investigations.
- Experience in payments & banking domain.
- Demonstrated positive, results-oriented attitude.
- Excellent team player capable of learning and sharing knowledge in a team environment.
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