Support Operations Specialist

2 weeks ago


Bengaluru, Karnataka, India ADCI - Karnataka Full time

About the Role

Amazon is seeking highly motivated professionals to join its Fulfillment by Amazon (FBA) Support Operations team in Bangalore. As a key member of this team, you will play a crucial role in supporting sellers with financial-related questions and ensuring they are addressed in accordance with policy.

Key Responsibilities

  • Assist with deep dive and root cause resolution for FBA merchant and seller reimbursement requests.
  • Evaluate research requests from FBA sellers for lost and damaged inventory in a contact center environment.
  • Achieve weekly productivity and quality targets.

About the Team

Mission - To mitigate business risk while driving an excellent customer experience.

We are open to hiring candidates to work out of one of the following locations:

  • Bangalore, KA, IND

BASIC QUALIFICATIONS

  • Bachelor's Degree
  • Experience with Microsoft Office, including Outlook, Word, and Excel
  • Exceptional analytical, logical, and data gathering skills
  • Excellent communication and comprehension skills
  • Excellent problem-solving skills

PREFERRED QUALIFICATIONS

  • Experience in a production environment and proven track record of achieving productivity and quality targets.
  • Previous experience in a contact center environment.
  • Experience in problem-solving, including the ability to recognize non-obvious patterns.
  • Experience in prioritizing multiple tasks of competing priority with the ability to meet deadlines.
  • Ability to maintain high levels of confidentiality and data security standards.
  • A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment.
  • A bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations.
  • Clear oral and written communication skills.
  • Experience with fraud or risk investigations.
  • Experience in payments & banking domain.
  • Demonstrated positive, results-oriented attitude.
  • Excellent team player capable of learning and sharing knowledge in a team environment.


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