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Global Workforce Optimization Leader

1 week ago

Bengaluru, Karnataka, India Demographic HR Services Full time
Job Overview

Demographic HR Services is seeking a highly skilled Workforce Planning Manager to lead our global workforce planning and optimization efforts. This is an exciting opportunity for a seasoned professional to drive strategic initiatives, collaborate with business leaders, and make a meaningful impact on our organization's success.

In this role, you will be responsible for developing and executing global WFM strategies that deliver outstanding outcomes across contact centers. You will work closely with cross-functional teams to create strategic workforce plans, key metrics, and executive-level insights to guide critical business decisions. Your expertise in capacity planning, forecasting, and scheduling will be essential in streamlining workforce processes, optimizing efficiency, and enhancing user experience.

We are looking for a highly motivated and results-driven individual with 8+ years of leadership experience in global workforce planning or operations management. If you have expertise in WFM platforms, strong analytical, organizational, and project management skills, and a proven ability to excel in dynamic environments, we encourage you to apply.

This is a fantastic opportunity to take your career to the next level with massive growth potential, competitive salary, and amazing benefits. Join us in shaping the future of workforce management at Demographic HR Services.