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Workforce Optimization Specialist

1 week ago

Bengaluru, Karnataka, India Demographic HR Services Full time
Job Description:

As a Workforce Planning Manager at Demographic HR Services, you will be responsible for developing and executing global workforce management strategies to drive outstanding outcomes across contact centers. This role requires strong leadership experience in global workforce planning or operations management, with expertise in capacity planning, forecasting, and scheduling.

Key Responsibilities:
• Develop and execute global workforce plans and key metrics in collaboration with business leaders
• Provide executive-level insights to guide critical business decisions
• Streamline workforce processes, optimizing both efficiency and user experience
• Lead, mentor, and align teams to achieve goals and drive success in a fast-paced environment

Requirements:
• 8+ years of leadership experience in global workforce planning or operations management
• Expertise in capacity planning, forecasting, and scheduling
• Hands-on experience with WFM platforms (e.g., NICE IEX, Aspect, Teleopti, Verint)
• Strong analytical, organizational, and project management skills
• Proven ability to excel in time-sensitive, dynamic environments
• Proficient in MS Excel & PowerPoint with a willingness to work North American hours

About the Role:
This is an exciting opportunity to join our high-energy team and contribute to high-impact global projects. As a Workforce Planning Manager, you will have the chance to optimize workforce operations globally, make a real difference, and grow your career.