Operations Leader

2 weeks ago


Delhi, Delhi, India beBeeHospitality Full time ₹ 1,87,50,000 - ₹ 2,62,50,000
Chief Operating Officer (COO) - Hospitality

Job Overview:

  • Lead and manage day-to-day operations across all hotels, ensuring exceptional standards of service and efficiency.
  • Develop and execute strategic plans for business growth and long-term success within the Hospitality Division.
  • Drive operational excellence through performance metrics, SOP compliance, and guest satisfaction benchmarks.
  • Manage financial health and cost optimization by analyzing P&L reports, budgets, and forecasting.
  • Enhance the group's brand positioning through innovation, service quality, and marketing initiatives.
  • Design and implement strategies for revenue growth, including pricing, occupancy optimization, and F&B-operations.
  • Lead, mentor, and develop senior hotel leadership teams across properties.
  • Encourage a culture of accountability, collaboration, and continuous improvement.
  • Collaborate with the executive team on expansion plans, partnerships, and investments.

Requirements & Qualifications:

  • A seasoned hospitality leader with at least 15 years of experience in the hotel industry.
  • Proven track record in senior leadership roles such as General Manager, Area Director, or COO within a medium-sized hotel group.
  • Demonstrated success in hotel operations, brand building, service excellence, and revenue management.
  • Strong understanding of both strategic and hands-on operational leadership in hospitality environments.

Skills & Expertise:

  • Master's or Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Excellent business planning and operations management skills.
  • Deep expertise in finance, budgeting, and cost control.
  • Analytical thinker with a data-driven approach to decision-making.
  • Exceptional leadership, communication, and people management skills.
  • Knowledge of hospitality tech platforms, systems, and industry trends.

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