Small Business Account Growth Specialist

5 days ago

Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 1,50,000 - ₹ 28,00,000

Job Overview:

  • Serve as a trusted advisor for small business customers, driving adoption and value from our digital media solutions.
  • Build and maintain strong relationships with clients, ensuring high customer satisfaction and retention.
  • Identify opportunities for upselling and cross-selling our products in high-potential accounts.

Main Responsibilities:

  • Ignite value-driven discussions around our digital media solutions, including cloud services, e-signature tools, and stock imagery.
  • Foster strong connections with small business customers across North America and manage a diverse portfolio of accounts.
  • Spot up-sell and cross-sell opportunities to maximize account growth.
  • Manage the sales pipeline effectively, keeping stakeholders informed and updated on account progress.
  • Leverage technology tools to discover potential expansion opportunities.
  • Assist customers with subscription-related challenges and provide proactive support.
  • Collaborate with internal experts to enhance customer solutions and address technical or operational issues.
  • Focus on achieving marketing qualified lead targets within defined timelines.

Eligibility Criteria:

  • Proven track record in managing a large set of small business accounts.
  • 2+ years of experience in end-to-end SaaS sales or customer success roles.
  • Strong verbal and written communication skills.
  • Passion for technology and delivering value-oriented sales solutions.
  • Proactive, task-focused approach to learning and executing responsibilities.
  • Experience in international sales, preferably targeting North American customers.
  • Flexibility to work in US time zones.
  • Bachelor's degree or equivalent qualification.

What We Offer:

  • Opportunity to work with a global leader in digital media.
  • Exposure to innovation, professional growth, and collaboration.
  • Chance to shape the future of creativity and digital media solutions.

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