Front Office Customer Service

2 days ago


Chennai, Tamil Nadu, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 7,25,000
Customer Service Representative

We strive to create an inclusive and welcoming environment for our guests.

About the Role
  • Assist guests with check-in and checkout, handle cash transactions, and prepare room information prior to guest arrival.
  • Welcomingly greet guests on arrival, register them, and issue room keys according to established standards and procedures.
  • Earn special recognition and service for repeat guests and VIPs.
  • Promote in-house facilities and hotel services to maximize revenue.

Maintain thorough knowledge of all food, beverage services, outlets, and hotel services features. Be fully conversant with hotel fire, life safety emergency procedures. Attend all briefings, meetings, and trainings assigned by management.

Some of your responsibilities will include:

  • Providing exceptional customer service and ensuring a positive experience for our guests.
  • Working effectively as part of a team to deliver excellent service.
  • Adhering to departmental standards and procedures to maintain consistency.
Key Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Basic math skills and attention to detail.
Benefits

We offer a competitive compensation package, including benefits such as:

  • Opportunities for career growth and development.
  • A supportive and inclusive work environment.
  • A comprehensive training program to ensure your success in the role.


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