Lead System Support Specialist

3 days ago


Mumbai, Maharashtra, India beBeeBusiness Full time ₹ 15,00,000 - ₹ 30,00,000
System Support and Training Specialist

This role involves providing end-user training and system support as part of the Business as Usual (BAU) function. The ideal candidate will have excellent communication skills and be able to work effectively with internal stakeholders and external clients.

Key Responsibilities:
  • Rendering technical assistance to users in utilizing software systems.
  • Conducting business analysis to understand business processes and translate them into specific software requirements.
  • Implementing User Acceptance Testing (UAT) for effective implementation of software requirements.
  • Facilitating collaboration between business units, technology teams, and support teams.
  • Ensuring effective communication with internal teams and external clients to deliver functional requirements.
  • Maintaining system compliance related requirements.
Additional Tasks:
  • Documenting requirements
  • Tracking issues reported and closure
  • Project planning and tracking
  • Vendor management and discussion
  • Updating and creating reference/training/process documentation


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