Lead IT Support

Job Title: Lead IT Support (HR Systems & Analytics)

Department: Information Technology

Reports To: IT Lead Digitalisation / HR Technology Manager

Location: Mumbai

Experience: 8 to 10 years

Employment Type: Full-time

Budget: 22Lacs

Job Summary: We are seeking a highly skilled and proactive Lead IT Support professional to oversee and manage IT support for various HR systems and platforms including SAP SuccessFactors, Adrenaline, Spine, and other HR-related applications. The ideal candidate will also take ownership of delivering analytics dashboards, CHRO-level reports, and Power BI-based reporting solutions to support strategic HR decision-making. You will be the primary point of contact between IT and the HR function, leading new HR tech initiatives and ensuring seamless operations of HR systems.

Key Responsibilities:

HR Systems Support:

Lead IT support for core HR applications: SAP SuccessFactors, Adrenaline, Spine HRMS, and other HR platforms.

Ensure smooth day-to-day operation, maintenance, troubleshooting, and performance tuning of HR systems.

Manage system configurations, user roles/permissions, data integrity, and periodic audits. Coordinate with vendors for system updates, issue resolutions, and enhancement requirements.

HR Analytics & Reporting:

Design, build, and maintain Power BI dashboards and reports tailored for HR leadership (CHRO and team).

Develop automated reporting solutions that provide insights into workforce metrics, attrition, headcount, recruitment, and performance management.

Support CHRO and HRBP teams with on-demand data analysis and ad-hoc reports.

New Projects & Implementations:

Lead the implementation and integration of new HR tech initiatives and digital transformation projects.

Liaise with cross-functional teams to ensure new solutions meet HR functional needs and IT compliance standards.

Gather business requirements, create functional specifications, and ensure successful UAT and deployment.

Stakeholder & Vendor Management:

Act as the primary IT point of contact for HR stakeholders, translating business needs into technical solutions.

Collaborate with external vendors, consultants, and internal teams for upgrades, enhancements, and support.

Compliance & Documentation:

Ensure data privacy, IT compliance, and information security standards are upheld across HR systems.

Maintain comprehensive documentation for systems architecture, configurations, and support processes.

Key Skills & Competencies:

• In-depth experience with SAP SuccessFactors, Adrenaline, Spine HRMS, and other HR systems. - Strong experience in Power BI, including DAX, data modeling, and visual storytelling.

• Understanding of HR processes such as Talent Management, Payroll, Performance Appraisal, and Recruitment.

• Strong SQL and data management skills; experience with Excel macros and VBA is a plus.

• Experience leading cross-functional IT-HR projects and managing external vendors.

• Excellent problem-solving, analytical, and communication skills.

Qualifications: Bachelors degree in computer science, Information Technology, or related field. Certifications in SuccessFactors, Power BI, or HR Analytics (preferred). 8+ years of total experience, with at least 3 years in a lead or senior IT support role for HR systems.

Desirable Attributes: Strong understanding of HR data privacy and compliance requirements. Ability to work under pressure and manage multiple priorities simultaneously. A proactive, collaborative, and business-oriented mindset.

If Interested, Pls Share your cv to

Thanks & Regards

Thiru