AI Customer Success Manager

4 weeks ago


Pune, Maharashtra, India Jeeva Full time

About Jeeva.ai

Jeeva.ai is a pioneering force in transforming the future of work by developing AI employees that automate manual tasks, starting with AI Sales Reps. Our vision is to leverage AI to automate tasks that don't require deep human connection, thereby enhancing efficiency, productivity, and cost-effectiveness.

We're backed by prominent investors and have achieved $1M ARR within just three months of launch, demonstrating our significant impact in the world of artificial intelligence.

We're seeking a dynamic Customer Success Manager to join our team and ensure our clients experience the full value of Jeeva.ai's offerings.

About You:

- Experience: 2+ years in Customer Success, Account Management, or a related role with a proven track record of meeting or exceeding sales targets.

- Consultative Approach: You take a solutions-oriented approach to business development and client success efforts.

- Communication Skills: Strong written and verbal communication skills, with the ability to pitch value offerings effectively.

- Proactive & Driven: A self-starter with a go-getter attitude, quick learner, and target-oriented.

- Tech-Savvy: Comfortable using CRM software and keeping it consistently updated.

- Geographical Knowledge: Familiarity with US geography and experience in lead generation for software product and service sales.

- Relationship Builder: Adept at communicating with customers, understanding their needs, and identifying sales opportunities.

What You'll Be Doing:

- Client Presentations & Demos: Conduct presentations and demos that clearly communicate the value proposition of Jeeva.ai to clients.

- Client Relationship Management: Maintain strong, ongoing relationships with existing clients, identifying opportunities for upselling, cross-selling, and ensuring repeat business.

- Onboarding New Clients: Lead the onboarding process, ensuring a smooth transition and a thorough understanding of our products and services.

- Account Performance Review: Regularly review client account performance, identify areas for improvement, and implement strategies to drive better results and client satisfaction.

- Issue Resolution: Act as the point of escalation for client issues, collaborating with internal teams to resolve problems promptly and effectively.

- Product Expertise: Develop a deep understanding of our products and services to provide expert guidance and support to clients.

- Feedback & Improvement: Gather and analyze client feedback to inform product development and service improvements.



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