Renewals Team Leader

2 weeks ago


Chennai, Tamil Nadu, India beBeeAccountManagement Full time ₹ 7,50,000 - ₹ 12,00,000
Job Title

We are seeking an experienced professional to lead our Customer Renewals Associate team. You will be responsible for driving performance, ensuring timely renewals, delivering exceptional customer service, and supporting team growth and development.

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Key Responsibilities:
  • Lead and motivate the team to achieve performance targets
  • Ensure smooth handling of customer queries, quotations, and renewals
  • Monitor SLAs, workflow, and quality standards
  • Drive revenue growth through effective account management
  • Act as a point of escalation for complex customer issues
  • Collaborate with internal teams to streamline processes and enhance customer experience
  • Maintain strong product knowledge and a solid understanding of Accounting, CPA, and Payroll/HCM business models

Requirements

Prior experience in handling Renewals process with leadership responsibilities

Strong people management and communication skills

Willingness to work in US Shift 6.30 PM to 3.30 AM


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