Renewal Process Coordinator

5 days ago

Chennai, Tamil Nadu, India beBeeContract Full time ₹ 15,00,000 - ₹ 25,00,000
Job Summary

This role requires an individual who exercises operational excellence, meticulous record-keeping, and task management skills. The successful candidate will have a strong understanding of writing and preparing supporting renewal documentation with intensive familiarity using tools such as Salesforce, Gainsight, and Conga related to contract generation.

As a member of our rapidly growing team, you will have a direct impact on our go-to-market strategy by supporting the CS organization in preparation of resources and documentation related to client renewal including preparation of quotes and supporting documentation for ongoing conversations with the client.

Key Responsibilities:

  • Collaborate with Customer Success Managers and Renewal Representatives on renewal document preparation including supplying teams with contract quotes, and supporting documentation for ongoing client renewal conversations.
  • Analyze client data within various internal and external tools to gather supporting information needed to create documentation.
  • Work with employees to help identify actions needed to support a successful renewal process.
  • Build strong working relationships across Sales, Product, and Customer Success teams.

Requirements:

  • 2+ years of experience executing and analyzing customer data to assist in a smooth renewal process for a high-growth SaaS company with a track record of exceeding KPIs.
  • Strong analytical and problem-solving abilities.
  • Excellent project management skills and attention to detail.
  • Familiarity with CRM and renewal management software is a MUST (e.g., Salesforce, Gainsight, and Conga).
  • Familiarity generating quotes for various client segments (e.g., SMB, MM, & Enterprise).

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