Senior Customer Solutions Expert

6 days ago

Pune, Maharashtra, India beBeeSolution Full time ₹ 96,00,000 - ₹ 1,62,00,000
Job Description

We are seeking a skilled professional to bridge the gap between customer needs and product development teams. This role is central to ensuring solutions deliver maximum value to clients, particularly in the government sector, while aligning with our product vision and strategic priorities.

You will lead customer-facing workshops, deliver training, capture business and technical requirements, guide solution design, and champion customer perspectives throughout the product lifecycle.
Key Responsibilities include:

  • Lead customer workshops to capture needs, constraints, operational context, and success criteria.
  • Gather and document customer requirements, translating them into clear, actionable product and technical specifications.
  • Showcase product capabilities and guide customers through relevant use cases to maximize adoption and value realization, plan and lead customer training activities
Required Skills and Qualifications

The ideal candidate will possess strong familiarity with Telecom / Telephony / Cellular / Analytics Domain and IP network technologies, with deep expertise. Hands-on experience in SIGINT collection systems within Intelligence, Security, or Cyber domains is a strong advantage.

Additionally, the candidate should have proven experience in customer-facing solution roles such as Product Manager, Solution Consultant, or Pre-Sales Engineer, and ability to translate technical concepts into business value and vice versa.

Preferred qualifications include experience working with Agile teams, participating in sprint planning, and backlog grooming, as well as experience in training & documentation creation or as a technical instructor.

Benefits

This role offers a unique opportunity to work with diverse stakeholders, build trust and credibility, and drive business value through innovative solutions.

As a member of our team, you will have access to ongoing training and development opportunities, as well as a dynamic and fast-changing environment that fosters growth and collaboration.

Others

Travel Requirements: Willingness to travel to client locations as needed - up to 30% of time

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