ServiceNow ITAM Specialist

3 days ago

Palakkad, Kerala, India beBeeAsset Full time ₹ 16,00,000 - ₹ 23,00,000
ServiceNow ITAM Specialist Job Description

We are seeking a skilled professional to manage and optimize our IT asset lifecycle using the ServiceNow platform.

  • Main Responsibilities:
    • Implement and maintain the ServiceNow Hardware Asset Management and Software Asset Management modules, ensuring compliance, cost optimization, and efficient asset tracking.
    • Manage asset lifecycle from procurement to disposal, ensuring accurate tracking of hardware assets.
    • Establish workflows for asset requests, approvals, deployments, and returns.
    • Maintain an accurate Configuration Management Database (CMDB) for hardware assets.
    • Develop asset audit processes to ensure data accuracy and compliance.
  • Software Asset Management:
    • Configure and maintain the ServiceNow SAM module.
    • Track and manage software licenses, subscriptions, and usage across the organization.
    • Ensure compliance with software licensing agreements and avoid audit risks.
    • Optimize software spending by identifying unused licenses and ensuring efficient allocation.
    • Generate compliance and usage reports for stakeholders and audits.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 5-7 years of experience in IT Asset Management.
  • Hands-on experience with ServiceNow HAM and SAM processes & modules.
  • Knowledge of ITIL processes, especially asset and configuration management.

Skills:

  • Create and manage custom scripts, workflows, and integrations using JavaScript and other relevant languages.
  • Implement and configure SAM and HAM modules to meet organizational needs.
  • Integrate ServiceNow with external systems via REST, SOAP, JDBC, and other technologies.
  • Strong understanding of software licensing models.

Certifications:

  • ServiceNow Certified Implementation Specialist – HAM or SAM.
  • ITIL Foundation Certification.

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