Digital Transformation Expert for ServiceNow Solutions

3 days ago

Palakkad, Kerala, India beBeeServiceNow Full time ₹ 2,30,40,000 - ₹ 2,59,20,000
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About us: We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Job Summary

We are seeking a skilled ServiceNow ITAM (SAM) Professional who will have 7+ years of experience in implementing or architecting ServiceNow solutions, with a strong understanding of Sales and Order Management process.

  • Key Responsibilities:

    Maintain deep knowledge of ServiceNow core platform, security, performance, and compliance.

  • Experience in third-party integration using REST, SOAP, and Other methods Integration Hub and Ebonding.

  • Excellent communication and interpersonal skills.

Requirements:

  • Conduct workshops, interviews, and meetings to understand and document business requirements and functional needs.

  • Defining and designing ServiceNow solutions tailoring them to meet specific client requirements and industry best practices.

  • Identifying gaps between existing processes and desired future-state processes recommending solutions and improvements.

  • Collaborating with technical teams to design and implement ServiceNow solutions ensuring alignment with business needs.

  • Creating user stories, process documentation, training materials, and other relevant documentation to support implementations.

  • Providing post-implementation support, training, and guidance to users to ensure successful adoption and optimization of the platform.

  • Articulating the business value of proposed solutions and demonstrating how ServiceNow can improve business operations.

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