Senior ServiceNow Platform Leader

5 days ago

Palakkad, Kerala, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

ServiceNow Technical Lead Opportunity

Join a team of ServiceNow professionals and oversee the delivery of high-quality solutions on the platform.

Key Responsibilities

  • Work Management: Prioritize, organize, and manage incoming ServiceNow-related tasks, ensuring timely delivery.
  • Task Assignment: Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.
  • Customer Engagement: Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.
  • Team Leadership: Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.
  • ServiceNow Expertise: Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.
  • Process Improvement: Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.
  • Reporting and Metrics: Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.
  • Issue Resolution: Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery.
  • Collaboration: Work closely with cross-functional teams, including IT, project management, and business units, to align ServiceNow solutions with organizational goals.

Qualifications

Education: Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).

  • Experience: 5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).
  • Leadership Role: 2+ years in a leadership or team lead role, managing technical teams.
  • Customer-Facing Skills: Proven experience in customer-facing roles, with strong communication skills.
  • Certifications: ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).
  • Technical Skills:
  • Proficiency in ServiceNow configuration, customization, and administration (e.g., workflows, scripting, integrations).
  • Familiarity with ITIL processes (e.g., Incident, Problem, Change Management).
  • Knowledge of JavaScript, HTML, CSS, and REST/SOAP APIs.
  • Soft Skills:
  • Strong leadership and team management abilities.
  • Excellent verbal and written communication skills for engaging with customers and stakeholders.
  • Problem-solving mindset with the ability to prioritize and multitask in a fast-paced environment.
  • Agile/Scrum Methodologies: Preferred: Experience with Agile/Scrum methodologies and project management tools (e.g., Jira, ServiceNow Agile Development).

Benefits

Why Choose This Role?

This ServiceNow Technical Lead position offers a unique opportunity to work with a talented team, driving innovation and delivering exceptional results. If you are passionate about ServiceNow, leadership, and customer success, this is an ideal fit for your career aspirations.

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