
Workforce Planning and Optimization Manager
2 weeks ago
Job Title: Assistant Manager - Workforce Management
About the RoleWe are looking for a seasoned professional to fill the role of Assistant Manager - Workforce Management.
Key Responsibilities:- Analyze workforce planning data, capacity utilization rates, and scheduling algorithms to optimize staffing levels.
- Monitor real-time adherence, productivity variances, and service quality metrics across business units.
- Collaborate with operations and leadership teams to provide actionable insights on performance and resource allocation.
- Analyze trends, generate reports, and develop strategies to improve operational efficiency and productivity.
- Evaluate compliance with established workforce management processes and best practices.
- Drive automation and process improvements in WFM systems and reporting tools.
- 5+ years of experience in workforce management within a large-scale operations environment.
- Strong expertise in forecasting, capacity planning, and scheduling techniques.
- Proficiency in WFM software and MS Excel (advanced level preferred).
- Excellent analytical, problem-solving, and communication skills.
- Ability to work collaboratively with stakeholders and lead process improvements initiatives.
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