Global Workforce Optimization Leader

2 weeks ago

Ellore, Andhra Pradesh, India beBeeWorkforce Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Overview

The Workforce Management Director plays a pivotal role in driving solutions and strategies that maximize efficiency and maintain employee and customer satisfaction.

This leadership position leads a team of Managers, Analysts, Schedulers, and Real-time Coordinators supporting global operations across multiple clients and verticals.

In close partnership with Operations teams, the Director leverages subject matter expertise in metrics, reporting, and data analysis to determine the best use of time, people, and systems to meet business needs.

Key Responsibilities
  • Develop and implement workforce management strategies to meet organizational objectives.
  • Forecast staffing requirements based on historical data and predictive analytics.
  • Collaborate with senior management and clients to create long-term workforce plans that support business growth and scalability.
  • Lead, mentor, and develop a team of workforce analysts and Business Intelligence analysts.
  • Ensure efficient scheduling of staff to meet forecasted demand while optimizing labor costs and ensuring compliance with labor laws.
  • Implement and maintain workforce management tools and software to streamline forecasting and scheduling processes.
  • Monitor real-time performance metrics and adjust staffing plans as needed to maintain service levels.
Requirements

To succeed in this role, you will need:

  • Proven experience in workforce management or a related field.
  • Strong analytical and problem-solving skills.
  • Excellent communication and leadership abilities.
  • Ability to work collaboratively with cross-functional teams.
Benefits

As a valued member of our team, you can expect:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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