Program Administrator

22 hours ago

Mysore, Karnataka, India beBeeProgram Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Description

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments worldwide. We collaborate with over 50 top-tier universities across the US, Europe, Latin America, Southeast Asia, India, and China.

We offer short courses, degree programs, professional certificates, and senior executive programs that help individuals learn new skills and transform their lives, companies, and organizations. Our unique model combines state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches to educate learners globally.

Role Overview

We are seeking a Program Coordinator to support learners in our LATAM region programs. The ideal candidate will have exceptional written and verbal Spanish/Portuguese skills, flexibility to work night shifts (India based), and the ability to handle communication across email, chat, WhatsApp, and voice channels.

Key Responsibilities
  1. Learner Support: Respond to inquiries across all communication channels (email, chat, WhatsApp, voice) to ensure timely and accurate resolutions that enhance learner satisfaction. This includes resolving queries related to extension requests, assignment submissions, grading, and certificate issuance processes.
  2. Stakeholder Collaboration: Coordinate with internal teams (course designers, tech support, LMS, instructors) to manage program timelines and address learner concerns efficiently.
  3. Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  4. Quality Control: Ensure all communications meet quality standards and brand guidelines. Stay updated on programs and partnerships to support learners effectively.
  5. Enrollment & Application Management: Process applications, ensure eligibility, and maintain timely, accurate admissions workflows.
  6. Participant Support: Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates across various channels.
  7. Cross-Functional Coordination: Collaborate with Marketing, Finance, Sales, and Program Support teams to address participant issues effectively.
  8. Performance Metrics: Meet key KPIs like QA, CSAT, and SLA while ensuring a high-quality participant experience.
Qualifications
  • Language Skills: Exceptional Spanish/Portuguese and English communication skills (written and verbal) are mandatory.
  • Work Flexibility: Willingness to work night shifts (India based) and manage all communication channels (email, chat, voice, WhatsApp).
  • Education: Bachelor's degree preferred.
  • Customer Support Experience: Prior experience in a customer service or learner support role.
  • Tech-Savvy: Familiarity with LMS, digital learning tools, or CRM platforms is a plus.
  • Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving processes.
  • Organizational Skills: Strong multitasking ability and attention to detail.
Why Join Us?

At Emeritus, you'll make a meaningful impact by supporting learners globally while working in a collaborative, inclusive, and growth-oriented environment.

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment without regard to any protected characteristic.

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