Debt Resolution Professional

6 days ago


Kanpur, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 96,00,000 - ₹ 1,21,20,000

About Us: We're a leading debt resolution and legal automation platform, helping financial institutions improve collections, reduce delinquencies, and enhance customer relationships using data-driven insights and advanced technology.

Job Overview: We're seeking an experienced Customer Success Manager (CSM) to drive client success with our platform. The CSM will act as the primary point of contact for clients, ensuring their satisfaction and driving adoption, satisfaction, and retention.

Main Responsibilities:

  • Foster strong relationships with assigned clients, ensuring they're satisfied with our platform.
  • Develop long-term relationships with key stakeholders across client organizations.
  • Facilitate seamless onboarding of new clients and conduct training sessions to ensure they understand our platform's features.
  • Drive adoption of our solutions by understanding client goals and aligning them with product capabilities.
  • Monitor client usage and proactively address any challenges or concerns.

Upselling and Cross-Selling: Identify opportunities to expand clients' use of our platform and collaborate with the sales team to maximize revenue opportunities within existing accounts.

Client Feedback and Advocacy: Act as the voice of the customer within our organization, providing feedback to product and development teams to enhance our offerings.

Performance Monitoring: Analyze client success metrics and provide actionable insights to improve outcomes.

Risk Mitigation: Proactively identify risks and develop strategies to address them before they impact client relationships.

Requirements:

  • Bachelor's degree in business, finance, technology, or a related field.
  • 3+ years of experience in customer success, account management, or a similar client-facing role in SaaS, fintech, or technology sectors.
  • Experience in banking or NBFC space is a plus.
  • Exceptional communication, interpersonal, and presentation skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Analytical mindset with experience in using data to drive decisions.
  • Proficiency in using CRM and customer success tools.

Why Work with Us? Be part of a rapidly growing SaaS organization revolutionizing debt collections and work in a dynamic and collaborative environment with opportunities for career growth.



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