Customer Escalation Resolution Specialist

Customer Support SpecialistAbout the Role:We are seeking a skilled Customer Support Specialist to handle post-sales operations, customer escalations from learners and internal teams. You will work cross-functionally to resolve issues, improve overall satisfaction and efficiency.Analyze root causes of issues and implement preventive measuresCollaborate...

Job Title: Escalation ManagerAs a key member of our team, you will be responsible for effectively managing and resolving escalated customer issues related to refunds, disputes, and other concerns.The ideal candidate will possess excellent communication skills, both written and verbal, as well as strong problem-solving abilities and analytical mindset. You...

Service Desk SpecialistSeeking a skilled professional to provide technical support, resolve issues efficiently, and deliver exceptional customer experiences.Key Responsibilities:Maintain high efficiency in handling escalated calls from the Level 1 team.Resolve tickets within agreed service level agreements (SLA) of ticket volume and time.Adhere to quality...

About Us: We are a leading SaaS-based debt resolution and legal automation platform. Our mission is to help financial institutions improve their collections, reduce delinquencies, and enhance customer relationships using data-driven insights and advanced technology.What You Will Do:Improve collections for financial institutionsAnalyze and resolve debt...

Global Customer Support Leader WantedWe are seeking a highly skilled and experienced leader to head our customer support function, ensuring exceptional service delivery across multiple geographies.The ideal candidate will have a proven track record in managing high-performing teams, driving escalation resolution, and implementing strategic initiatives to...

Job DescriptionWe are seeking a highly skilled customer service professional to provide exceptional support to our clients. The successful candidate will be responsible for resolving technical issues, providing accurate information, and escalating complex cases when necessary.Key Responsibilities:Tech Support: Assist customers with vehicle-related issues,...

Job Opportunity:We are seeking a highly skilled and experienced Support Engineer to join our team. As a key member of our technical support team, you will play a critical role in resolving complex customer technical issues and providing exceptional customer service.Responsibilities:Familiarity with Microsoft 365 technologies, particularly Microsoft Teams and...

We are seeking a customer service professional to play a pivotal role in ensuring a seamless experience for our customers from initial contact through resolution.This critical position serves as the primary point of contact, addressing post-purchase issues and acting as a liaison between customers and shipping partners.Key responsibilities include:Responding...

Key ResponsibilitiesThe Grievance Officer role involves owning end-to-end grievance redressal across all channels, including leading credit-bureau dispute resolution and acting as the single point of contact for fraud complaints.

As a pivotal link between Support, Engineering and Infrastructure teams, the Incident Manager will play a vital role in ensuring a seamless experience for customers by driving the investigation of production issues in our application.This SaaS product features Spring-based microservices, ML models, and data pipelines hosted within the AWS infrastructure.Key...