Customer Service Expert

16 hours ago

Kanpur, Uttar Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
Service Desk Specialist

Seeking a skilled professional to provide technical support, resolve issues efficiently, and deliver exceptional customer experiences.

Key Responsibilities:
  • Maintain high efficiency in handling escalated calls from the Level 1 team.
  • Resolve tickets within agreed service level agreements (SLA) of ticket volume and time.
  • Adhere to quality standards, regulatory requirements, and company policies.
  • Ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions, or reopen cases.
  • Update worklogs and follow shift for escalation process and process compliance.
  • Handle all queues efficiently and work towards case closure.

The ideal candidate will have excellent communication skills, hands-on experience in mobility-related applications and desktop/general system issues, as well as good experience in troubleshooting Outlook, VPN, Citrix, and VDI related issues. In-depth knowledge of MS Office and O365 is also required. Experience in telecommunications will be an added advantage.

Requirements:
  • Excellent communication skills with international voice support experience.
  • Hands-on experience in mobility-related applications and desktop/general system issues.
  • Good experience in troubleshooting Outlook, VPN, Citrix, and VDI related issues.
  • In-depth knowledge of MS Office and O365.
  • Experience in telecommunications is an added advantage.

This role offers the opportunity to work in a dynamic team that values collaboration, innovation, and customer satisfaction. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

  • Financial Services Expert

    3 days ago

    Kanpur, Uttar Pradesh, India beBeeExpertise Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title: Financial Services ExpertKey Responsibilities:Configure and support Oracle EBS Financials modules with a focus on Accounts Receivable.Provide in-depth expertise on Oracle EBS Financial modules, specifically AR, GL, and basic OM.Collaborate with cross-functional teams to deliver high-quality solutions that meet customer needs.Complete thorough...

  • Customer Service Representative

    4 days ago

    Kanpur, Uttar Pradesh, India TP Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Teleperformance is hiring- Subject Matter Expert (SME) Location: Gurgaon Shifts: Rotational Why Join Us?Be the go-to expert for telecom process excellence Work in a dynamic, fast-paced international environment Train & mentor teams to enhance performance Solve complex queries and drive customer satisfaction

  • Senior Customer Service Solutions Consultant

    5 days ago

    Kanpur, Uttar Pradesh, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job SummaryWe are seeking a seasoned Senior Consultant to lead the design, implementation, and support of customer service solutions aligned with business objectives.Key Responsibilities:Lead end-to-end implementations, upgrades, and support activities for customer service processes.Provide expert guidance on processes such as order management,...

  • Expert Services Solutions Provider

    14 hours ago

    Kanpur, Uttar Pradesh, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,10,00,000

    Senior Technical ConsultantThe role of a Senior Technical Consultant involves providing expert technical support to clients, ensuring the smooth operation of software solutions.This includes managing network security and cybersecurity, implementing software solutions in customer environments, and maintaining them for optimal performance.Key responsibilities...

  • Customer Service Specialist

    4 days ago

    Kanpur, Uttar Pradesh, India EStreet Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company Description Welcome to EStreet IT Service & IT Consulting, a pioneer in digital marketing solutions since 2015. We specialize in crafting bespoke digital strategies, optimizing online presence through SEO, managing social media, running PPC campaigns, and designing user-friendly websites. Our commitment to excellence and cutting-edge technology sets...

  • Customer Service Representative

    1 day ago

    Kanpur, Uttar Pradesh, India beBeeCareer Full time ₹ 2,00,000 - ₹ 4,00,000

    Job Title:Customer Service RepresentativeAbout the Role:We are seeking a dedicated and customer-focused professional to fill a Customer Service Representative position. The role involves handling inbound and outbound calls, addressing customer inquiries, providing accurate information, and delivering exceptional customer experiences.Key...

  • Customer Service Professional

    1 week ago

    Kanpur, Uttar Pradesh, India beBeeCustomerService Full time ₹ 1,20,000 - ₹ 2,64,000

    About the RoleAs a Customer Service Professional, you will be responsible for providing exceptional customer experiences through timely and effective support.This is a full-time remote role that requires handling day-to-day tasks such as managing online support requests, delivering customer service, and resolving customer issues efficiently.Key...

  • Customer Service Ambassador

    3 days ago

    Kanpur, Uttar Pradesh, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 8,00,000

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative. This role is ideal for individuals who enjoy interacting with customers, resolving issues efficiently, and providing exceptional service.About the Role: Handle customer inquiries and...

  • Customer Service Professional

    1 week ago

    Kanpur, Uttar Pradesh, India beBeeCustomer Full time ₹ 20,00,000 - ₹ 40,00,000

    Job OverviewWe are seeking an exceptional customer service professional to fill this role.Key Responsibilities:Deliver timely and efficient solutions to customer inquiries and concernsEnsure customer satisfaction and provide a positive experienceInteract with customers in a professional and courteous mannerRequirements:Strong verbal and written communication...

  • Customer Service Representative

    6 days ago

    Kanpur, Uttar Pradesh, India beBeeSkillful Full time ₹ 2,50,000 - ₹ 10,00,000

    Customer Service Representative Job Summary:We are seeking highly motivated and customer-focused individuals to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and delivering exceptional service.Key Responsibilities:Respond to customer calls in a...