Candidate Experience Manager

2 weeks ago


Kolkata, West Bengal, India beBeeSupport Full time ₹ 2,14,200 - ₹ 35,00,000
Customer Support Specialist

This role is crucial in delivering exceptional candidate experiences.

Key Responsibilities:
  • The ideal candidate will be a champion for candidates, addressing inquiries and resolving issues via email or chat.
  • Reviewing candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
  • Educating candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
  • Documenting candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
  • Collaborating with cross-functional teams to address candidate needs and enhance the overall experience.
  • Creating and maintaining support documentation to streamline common and recurring questions.
  • Assisting Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues.
Requirements:
  • Strong written and verbal communication skills.
  • A basic understanding of customer support and/or candidate management.
  • The ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.


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