Strategic Customer Advocate

10 hours ago

Pune, Maharashtra, India beBeeInsights Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Strategic Customer Advocate

Role Overview:

As a key member of our team, you will play a pivotal role in ensuring the success and satisfaction of our customers. Your mission is to deliver valuable insights that drive product improvement and customer loyalty.

Key Responsibilities:

  • Collaborate with customers to understand their testing challenges and showcase how our solution can help alleviate them.
  • Work closely with customers to learn about their usage patterns, identify areas for growth, gather industry insights, and foster strong relationships that drive adoption and retention.
  • Conduct independent research to uncover new insights and analyze competitor products to share feedback with our product development team.
  • Visit customers and prospects in person when necessary to build rapport and strengthen relationships.

Requirements:

  • At least 1 year of experience in a client-facing role (Customer Success, Sales, Presales, or similar).
  • Excellent communication skills – listening, asking questions, and explaining complex ideas clearly.
  • Aptitude for quickly understanding popular software tools (e.g., Cypress, Playwright, Jira, Make.com) and connecting them to customer challenges.
  • Resourceful mindset – able to dig into documentation, industry practices, or customer references to find solutions.
  • Willingness to travel for customer visits.
  • Self-starter who can work independently in a fast-paced environment.

What We Offer:

  • Chance to work at a growing company where your insights shape the product.
  • Exposure to both customer-facing and product-facing work.
  • Competitive compensation and benefits package.

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