
Succeed as a Customer Advocate
7 days ago
**Job Title:** Customer Success Manager
We are seeking a skilled Customer Success Specialist to drive customer goals, revenue expansion, and product adoption. This role involves ensuring the activation, engagement, success, retention, and growth of our key enterprise and mid-market clients.
Key Responsibilities:- Customer onboarding: assist with setting up product configuration and uploading data
- Conduct product training for key stakeholders in the customer organization
- Drive adoption, improve customer satisfaction, and work with customers to generate new business (upsell and cross-sell)
- Minimize customer churn, maximize retention, and create great customer experiences
- Contact customers to explain new features and help them upgrade to new plans
- Collect customer references, testimonials, and create case studies
- Be the customer's voice within the company, providing feedback to develop/identify new features
- Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes
- 5-7 years of experience in SaaS or software product companies in customer-facing roles
- Previous experience working with enterprise customers
- Process-oriented and analytical skills
- Excellent verbal and written communication skills
- Strong empathy for customers and passion for growth
- Passion for solving client challenges and commitment to client delight
- Result-oriented and has great attention to details
- Competitive compensation package and benefits
- Work closely with a truly amazing team
- Join a fast-growing company early, make a difference, and enjoy the ride
- Challenge yourself and take your career to the next level
Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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