Customer Experience Solutions Manager

4 days ago


Gurgaon, Haryana, India beBeeEscalation Full time
Job Description Overview

The Customer Delight Manager plays a vital role in ensuring seamless internal collaboration and resolving issues effectively.

  • Liaising with finance, sales, service, and supply chain management teams to identify and address problems.
  • Acting as the primary point of contact for branch or department escalations, providing timely support and solutions.
  • Developing, updating, and communicating the escalation matrix across the organization to foster a culture of effective issue resolution.

Candidate Requirements

  • Prior experience in customer service and cross-functional coordination roles is essential.
  • Proficiency in Microsoft Office and CRM/Customer Support tools is necessary.
  • A deep understanding of escalation tools and processes is crucial for success.
  • Excellent conflict resolution and negotiation skills are required to navigate complex situations effectively.


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