Customer Experience Champion
4 days ago
We are seeking a highly skilled and professional customer service executive to join our team. This role requires strong communication and problem-solving skills, with the ability to work in a fast-paced environment.
Key Responsibilities- Manage large amounts of incoming phone calls and email exchanges from customers across the globe.
- Address customer complaints, research customer issues, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
- Escalate customer service issues if required.
- Update and process information accurately into case management system(s) and spreadsheets.
- Provide support to other teams tasked with resolving complex issues.
- Excellent written and verbal English communication skills.
- Strong phone contact handling skills, email writing skills, and active listening.
- Good problem-solving skills.
- Professional & courteous in speaking and writing.
- Ability to analyse data and diagnose the issue.
- Ability to multi-task, work through multiple systems for diagnosis, prioritize, and manage time effectively.
- Ability to liaise with customers at all levels.
- Ability to handle and resolve complex customer calls.
- MS Office Skills: Word, Excel, Outlook, Teams, PowerPoint, SharePoint.
-
Senior Customer Experience Strategist
5 days ago
Gurgaon, Haryana, India beBeeOperations Full time ₹ 18,00,000 - ₹ 22,00,000Customer Service Manager Role OverviewThe Assistant Manager Operations is a pivotal position that oversees the delivery of exceptional customer service by leading and motivating their team, developing programs and action plans to meet performance metrics and enhance customer satisfaction.Key Responsibilities Include Coaching and Development of Team...
-
Customer Experience Head
2 days ago
Gurgaon, Haryana, India Weekday AI Full timeThis role is for one of the Weekday's clientsSalary range: Rs 3000000 - Rs 7000000 (ie INR 30-70 LPA)Min Experience: 5 yearsLocation: Gurugram, NCRJobType: full-timeWe are seeking a highly motivated and customer-centric professional to join our leadership team as Customer Experience Head. This role is pivotal in shaping, managing, and elevating the customer...
-
Customer Experience Head
2 days ago
Gurgaon, Haryana, India Weekday AI Full time ₹ 3,00,000 - ₹ 7,00,000 per yearThis role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 30-70 LPA)Min Experience: 5 yearsLocation: Gurugram, NCRJobType: full-timeWe are seeking a highly motivated and customer-centric professional to join our leadership team as Customer Experience Head. This role is pivotal in shaping, managing, and elevating the customer experience journey...
-
Customer Experience Associate
13 hours ago
Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 8,00,000A Customer Service Representative Role offers the opportunity to deliver exceptional customer experiences through proactive outreach and issue resolution.Key Responsibilities:Engage with customers via outbound calls to discuss products and services, or follow up on recent purchases.Provide product information and resolve customer inquiries in a timely and...
-
Customer Experience Specialist
3 days ago
Gurgaon, Haryana, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000Job Summary:We are seeking a dedicated and results-driven Customer Experience Specialist to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer service, resolving customer issues, and providing solutions that meet their needs.Key Responsibilities:Customer Interaction:Handle high-volume...
-
Customer Experience Representative
4 days ago
Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000Customer Service RoleWe are seeking a Customer Care Specialist to provide world-class service to our customers. As a key member of our team, you will be responsible for delivering exceptional customer experiences through prompt and efficient issue resolution.Key Responsibilities:Respond to customer inquiries in a timely and professional manner.Resolve...
-
Customer Experience Ambassador
2 days ago
Gurgaon, Haryana, India beBeeSupport Full time ₹ 6,00,000 - ₹ 8,00,000About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Executive. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and working in a fast-paced environment.Key ResponsibilitiesRespond to customer inquiries in a timely and accurate...
-
Manager, Customer Experience
2 days ago
Gurgaon, Haryana, India Payoneer Full time US$ 90,000 - US$ 1,20,000 per yearAbout PayoneerFounded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and...
-
Customer Experience Manager
2 days ago
Gurgaon, Haryana, India beBeeManager Full time ₹ 13,48,000 - ₹ 20,90,000Job OpportunityAbout the Role:This is a dynamic position for a results-driven professional who will oversee the management of a team handling Escalation Management and RTA process.The successful candidate will be responsible for coordinating with operations teams to maximize Contact% & Retention% in the RTA process, conducting comprehensive product refresher...
-
Customer Experience Manager
3 weeks ago
Gurgaon, Haryana, India Michael Page Full timeAbout Our ClientThe organization is a leading player in the tyre manufacturing industry with a strong global presence and a focus on innovation, quality, and sustainability. Known for its advanced R&D capabilities and robust partnerships with major automotive OEMs, the company delivers high-performance products and solutions across multiple markets. It...
