Customer Experience Ambassador
3 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Executive. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and working in a fast-paced environment.
Key Responsibilities- Respond to customer inquiries in a timely and accurate manner via phone, email, or chat.
- Monitor social media for customer complaints and provide prompt assistance.
- Utilize CRM software to manage customer interactions and resolve issues.
- Multitask and prioritize tasks effectively to meet customer needs.
- 1-2 years of experience in a customer support role or similar position.
- Familiarity with e-commerce industry preferred.
- Strong communication skills, including active listening and clear articulation.
- Ability to solve problems, alleviate conflicts, and escalate tactfully.
- Ability to multitask, manage time, and prioritize tasks.
- Experience handling high call volumes and meeting productivity standards.
- Work from our office location on Sohna Road, Gurgaon, sector 47.
- Shift: 10:00 AM to 7:00 PM (5.5 days a week, rotational weekend off).
- Daily targets and KPIs to ensure performance and growth.
We are a growing company dedicated to bringing simplicity and delight to the world of wellness. Our mission is to help people make healthy choices by making it easier than ever for them to get better nutrition into their daily lives.
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Customer Experience Ambassador
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Customer Service Ambassador
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