Senior Customer Experience Strategist
5 days ago
The Assistant Manager Operations is a pivotal position that oversees the delivery of exceptional customer service by leading and motivating their team, developing programs and action plans to meet performance metrics and enhance customer satisfaction.
- Key Responsibilities Include Coaching and Development of Team Members
- Driving Positive Culture within Their Team
As a key player in the organization, the ideal candidate will have a Graduate degree with relevant experience post-graduation, aggregate marks of 45, no gaps or failures throughout graduation, and a minimum of 10 years of overall work experience, preferably 10-14 years. They should have managed an international customer service team, preferably Voice as a manager, and have people management experience of more than 6 years.
High-Level Responsibility Areas:- Review Key Client Requirements
- Translate These into Concrete Actionable Procedures
- Map Resource Needs and Train Them on Various Tools and Processes
- Manage Relationships with Onshore Teams
- Client SLA Management
- Facilitate New Domain Client Transition
- Ensure Service Accuracy through Compliance
- Create Goals and Performance Plans for Teams
- Champion Operational Improvements
- Ongoing Status Updates with Team
- Cross-Training Strategy for Team Members
Key Responsibilities include Performance Management, People Management, Team Management, Coaching, Development, Resource Management, Business Management Routines, Client Calls, Escalation Management, Training, Info Shares, Roundtables, Analytics, Consulting, and Stakeholder Management.
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Senior Credit Strategist
24 hours ago
Gurgaon, Haryana, India beBeeCredit Full time ₹ 6,00,000 - ₹ 12,00,000Job Title Senior Credit StrategistThe role holder is responsible for leading a team and collaborating with sales departments to achieve business objectives. They will be in direct contact with consumers to establish their creditworthiness, ensuring completion of verifications and adherence to industry best practices.Key ResponsibilitiesDevelop and implement...
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Senior Product Development Strategist
2 days ago
Gurgaon, Haryana, India beBeeStrategist Full timeJob Title: Senior Product Development StrategistAbout the Role:We are seeking a highly skilled and experienced Senior Product Development Strategist to join our team. As a key member of our organization, you will be responsible for developing and executing long-term product strategies that drive business growth and customer satisfaction.This role requires a...
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Senior Financial Strategist
1 hour ago
Gurgaon, Haryana, India beBeeFinancial Full time ₹ 1,50,00,000 - ₹ 2,50,00,000Job Title: Senior Financial StrategistAbout the RoleThis is a unique opportunity to join our organization as a Senior Financial Strategist. In this role, you will be responsible for driving financial planning and budgeting processes, ensuring that we are always on top of our finances.Key ResponsibilitiesSupport the preparation of financial statements,...
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Senior Marketing Strategist
1 hour ago
Gurgaon, Haryana, India beBeeGrowth Full time ₹ 12,00,000 - ₹ 15,00,000Job Title: Senior Marketing Strategist Job Description: As a Senior Marketing Strategist, you will be responsible for developing and executing marketing programs that drive business growth. This includes implementing key marketing strategies, tracking competition, and gathering regional market feedback to inform decision-making. Key...
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Customer Success Strategist
4 days ago
Gurgaon, Haryana, India beBeeCustomerSuccess Full time ₹ 15,00,000 - ₹ 20,00,000Job Title: Customer Success StrategistWe are seeking a skilled Customer Success Strategist to join our team. In this role, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Develop and execute customized onboarding plans to ensure seamless integration of our solutionsFoster strong...
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Digital Customer Experience Specialist
3 days ago
Gurgaon, Haryana, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,50,00,000Job Title: Digital Customer Journey StrategistJob Description: The Customer Growth and Retention Marketing Team plays a crucial role in developing and deploying strategies to accelerate revenue generated from customers. The goal is to attract new customers and retain existing ones, making them the preferred choice for their pension and investment...
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Senior Human Resources Strategist
5 days ago
Gurgaon, Haryana, India beBeeStrategist Full time ₹ 12,00,000 - ₹ 25,00,000Job Title: Senior Human Resources StrategistJob Overview:We are seeking a highly skilled and experienced Senior Human Resources Strategist to oversee our HR functions, including recruitment, onboarding, performance management, employee relations, and compliance with employment laws and regulations.Main Responsibilities:Developing and Implementing HR...
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Senior User Experience Strategist
2 days ago
Gurgaon, Haryana, India beBeeDesigner Full timeWe are seeking an experienced Senior Product Designer to join our team, focusing on UI/UX design. The ideal candidate will have 5-10 years of experience in product design and will be responsible for creating a world-class user experience by collaborating with various departments, owning all design elements, and driving the end-to-end development of products...
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Employee Experience Strategist
8 hours ago
Gurgaon, Haryana, India beBeeEmployeeExperience Full time ₹ 1,04,000 - ₹ 1,30,878**Job Summary:**The Employee Experience Strategist is responsible for designing, implementing, and driving employee engagement initiatives to foster a positive workplace culture, enhance employee satisfaction, and improve retention.This role also oversees performance management and career progression strategies, ensuring employees have clear growth pathways....
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Senior Brand Strategist Role
24 hours ago
Gurgaon, Haryana, India beBeeStrategist Full time ₹ 18,00,000 - ₹ 24,00,000Brand Strategist OpportunityWe are seeking a seasoned Brand Strategist to spearhead the development of a leading calcium supplement brand.
