Customer Success Strategist

2 days ago

Gurgaon, Haryana, India beBeeCustomerSuccess Full time ₹ 15,00,000 - ₹ 20,00,000

Job Title: Customer Success Strategist

We are seeking a skilled Customer Success Strategist to join our team. In this role, you will be responsible for delivering exceptional customer experiences and driving business growth.

  • Key Responsibilities:
  • Develop and execute customized onboarding plans to ensure seamless integration of our solutions
  • Foster strong relationships with customers through proactive communication and issue resolution
  • Collaborate with cross-functional teams to identify and capitalize on upsell and cross-sell opportunities
  • Analyze customer data to inform strategic decisions and drive business outcomes

Requirements:

  • Bachelor's Degree in Business Administration or related field
  • 3+ years of experience in customer success, account management, or a related field
  • Proven track record of driving customer adoption and retention
  • Excellent communication, problem-solving, and analytical skills

About Our Company:

We are a global leader in information and analytics, dedicated to advancing science and improving health outcomes. Our mission is to harness innovative technologies to support science and healthcare, partnering for a better world.

What We Offer:

  • Comprehensive Health Insurance covering you, your immediate family, and parents
  • Enhanced Health Insurance Options with competitive rates negotiated by the company
  • Group Life Insurance ensuring financial security for your loved ones
  • Flexible Working Arrangement achieving a harmonious work-life balance
  • Employee Assistance Program supporting personal and work-related challenges

We value diversity and inclusion, and welcome applicants from all backgrounds. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or contacting 1-855-833-5120.

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