
Customer Success Manager
4 weeks ago
Key job responsibilities
• Serve as the primary point of contact for advertisers, ensuring seamless onboarding, product/feature adoption, and ongoing success with Amazon's media ad products.
• Act as a strategic consultant, guiding advertisers on best practices for leveraging Amazon's CTV, mobile, and other media solutions to meet their objectives.
• Develop and execute success plans that align with advertiser goals, ensuring long-term growth and retention.
• Provide data-driven insights and recommendations to optimize campaign performance and maximize ROI.
• Partner with sales team to identify expansion opportunities, drive upsell initiatives, and improve advertiser lifetime value.
• Lead post-campaign analysis and reporting, demonstrating impact and uncovering opportunities for optimization.
• Collaborate with product and tech teams to enhance automation, measurement, and optimization capabilities for advertisers.
• Manage cross-functional stakeholder relationships, acting as the bridge between advertisers, internal teams, and external partners.
• Conduct training sessions and share industry best practices to empower advertisers and enhance their media strategies.
• Stay ahead of industry trends, proactively advising advertisers on innovations in digital and OTT advertising.- MBA
- Experience in advertising
- 5+ Yrs experience- Experience in winning and retaining clients and establishing relationships with partners
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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