Project Manager, Customer Success

About the Role Grade Level for internal use 11The Role Project Manager Customer SuccessThe Team The CX Program Management team at S P Global Commodity Insight is dedicated to leading and overseeing projects that enhance client experiences and drive business growth Our mission is to empower both internal and external clients with a focus on value trust and delight achieved through effective collaboration strategic planning and continuous improvement We work closely with stakeholders across various departments to manage and execute a diverse range of projects aimed at improving customer interactions and operational efficiency while driving change By fostering a culture of collaboration and innovation we ensure that all initiatives align with organizational goals Through our commitment to excellence and a people-centered approach the CX Program Management team plays a vital role in maintaining S P Global Commodity Insight s leadership in delivering exceptional customer experiences Responsibilities and Impact Lead Program Management Lead and manage all aspects of program management for CX projects including strategy development stakeholder engagement and communication planning to ensure successful project outcomes Project Oversight Oversee project planning execution and delivery ensuring adherence to timelines budgets and quality standards while driving continuous improvement in project performance Stakeholder Collaboration Collaborate with stakeholders to gather feedback and assess program performance implementing necessary improvements to enhance service delivery and customer interactions Training and Change Management Work with Change Management Lead to design and implement training programs to support change management initiatives enhancing team capabilities and ensuring smooth transitions during project execution Cross-Functional Facilitation Facilitate cross-functional collaboration to drive technology transformation and process improvement efforts ensuring alignment with organizational goals and client needs Release Management Manage release management processes to ensure timely and effective delivery of projects contributing to the overall success of the CX Program Management team Professional Development and Global Impact Benefit from growth and development opportunities within a dynamic team gaining exposure to industry leaders and policy makers while engaging in a global role that allows you to influence and drive change on an international scale What We re Looking For Basic Required Qualifications Bachelor s degree in Business Administration Project Management or a related field a Master s degree is preferred Minimum of 6 years of experience in project management with a focus on cross-team collaboration using Agile methodologies and tools Proven experience in program management within technology and customer experience contexts Demonstrated ability to manage and influence multiple business stakeholders effectively engaging with and aligning enterprise senior leadership Key Soft Skills Exceptional leadership and collaboration abilities fostering a culture of innovation and teamwork Strong analytical and problem-solving skills with a proactive approach to challenging the status quo Adaptability and resilience in managing change within a fast-paced environment Excellent time management and organizational skills capable of multitasking and prioritizing effectively Strategic thinking with the ability to drive results and build productive relationships across teams Additional Preferred Qualifications Change Management and or PMP certification preferredKnowledge of applications such as Salesforce Marketo Cvent commercial platforms and One trust Familiarity with data analysis and visualization tools e g Tableau Power BI Ability to work in an agile environment with focus on LEAN approach About S P Global Commodity Insights At S P Global Commodity Insights our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term sustainable value We re a trusted connector that brings together thought leaders market participants governments and regulators to co-create solutions that lead to progress Vital to navigating Energy Transition S P Global Commodity Insights coverage includes oil and gas power chemicals metals agriculture and shipping S P Global Commodity Insights is a division of S P Global NYSE SPGI S P Global is the world s foremost provider of credit ratings benchmarks analytics and workflow solutions in the global capital commodity and automotive markets With every one of our offerings we help many of the world s leading organizations navigate the economic landscape so they can plan for tomorrow today For more information visit What s In It For YouOur Purpose Progress is not a self-starter It requires a catalyst to be set in motion Information imagination people technology-the right combination can unlock possibility and change the world Our world is in transition and getting more complex by the day We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow At S P Global we transform data into Essential Intelligencexc2xae pinpointing risks and opening possibilities We Accelerate Progress Our People We re more than 35 000 strong worldwide-so we re able to understand nuances while having a broad perspective Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it We are changing the way people see things and empowering them to make an impact on the world we live in We re committed to a more equitable future and to helping our customers find new sustainable ways of doing business We re constantly seeking new solutions that have progress in mind Join us and help create the critical insights that truly make a difference Our Values Integrity Discovery PartnershipAt S P Global we focus on Powering Global Markets Throughout our history the world s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals Benefits We take care of you so you can take care of business We care about our people That s why we provide everything you-and your career-need to thrive at S P Global Our benefits include Health Wellness Health care coverage designed for the mind and body Flexible Downtime Generous time off helps keep you energized for your time on Continuous Learning Access a wealth of resources to grow your career and learn valuable new skills Invest in Your Future Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs Family Friendly Perks It s not just about you S P Global has perks for your partners and little ones too with some best-in class benefits for families Beyond the Basics From retail discounts to referral incentive awards-small perks can make a big difference For more information on benefits by country visit Inclusive Hiring and Opportunity at S P Global At S P Global we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills experience and contributions Our hiring practices emphasize fairness transparency and equal opportunity ensuring that we attract and retain top talent By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets Equal Opportunity EmployerS P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law Only electronic job submissions will be considered for employment If you need an accommodation during the application process due to a disability please send an email to and your request will be forwarded to the appropriate person US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law Pay Transparency Nondiscrimination Provision -OPSGRP103 2 - Middle Management Tier II EEO Job Group Job ID 311506 Posted On 2025-04-03 Location Gurgaon India