Global Customer Success Manager

2 days ago

Gurgaon, Haryana, India beBeeCustomerSuccess Full time ₹ 20,00,000 - ₹ 25,00,000

About the Role:

This position is an opportunity to drive customer success and lead high-value client relationships. The successful candidate will own and drive customer success strategies, ensuring long-term retention and growth.

Key Responsibilities
  • Lead high-value client relationships, delivering an exceptional B2B experience.
  • Oversee seamless onboarding processes to ensure clients realize value from day one.
  • Act as the strategic partner for key clients, fostering deep and impactful relationships.
  • Take charge of escalations and proactively resolve customer challenges.
  • Implement proactive strategies to enhance customer satisfaction and retention.
  • Collaborate with sales and product teams to drive account expansion and revenue growth.

Requirements

To succeed in this role, you will need:

  • Proven experience 8+ years in Customer Experience or Account Management, preferably in a B2B SaaS environment.
  • Strong leadership and strategic thinking skills with a track record of managing high-value accounts.
  • Excellent communication, negotiation, and relationship-building abilities.
  • Experience with CRM software and customer success tools to optimize client interactions.
  • Data-driven mindset with a passion for improving customer journeys and business outcomes.
Benefits

We offer a dynamic and inclusive work environment, where you can grow and develop your career. If you are passionate about driving customer success and leading high-value client relationships, we encourage you to apply.

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