Senior Network Operations Manager

Job Overview

We are seeking a highly skilled and experienced professional to lead our network operations across all branches. The successful candidate will be responsible for overseeing daily network operations, ensuring optimal availability, performance, and security of our IT infrastructure.

Key Responsibilities:

• Team Leadership & Growth: Guide and inspire a team of professionals, oversee shift schedules, conduct performance evaluations, and build a collaborative results-driven culture.
• Network Management: Supervise daily network operations to ensure optimal availability, performance, and security of IT infrastructure across all branches.
• Process Optimization: Develop and implement network-focused IT processes to enhance performance, strengthen security, and enable scalable operations.
• Cross-Location Coordination: Maintain consistent network service delivery and clear communication across locations.
• Client Alignment: Partner with teams to ensure network services meet business goals and comply with industry standards.
• Performance Analysis: Monitor SLAs, conduct ticket audits, and use network performance metrics and root cause analysis to drive ongoing improvements.

Required Skills & Qualifications:

• Firewall & Switches Technologies: Expertise in Fortinet firewalls (FG200F), Sophos, and D-Link switches/APs for configuration and management.
• VPN & Remote Access: Proficiency in IPsec VPN, SSL VPN, SD-WAN, BGP, MPLS, and Zero Trust Network Access (ZTNA).
• Authentication & Access Control: Experience with LDAP, RADIUS, SAML, Azure MFA, DUO, Okta, Single Sign-On (SSO), and Active Directory/Azure Entra ID.
• Routing & Protocols: Advanced knowledge of TCP/IP, DNS, DHCP, HTTP/HTTPS, SSH, SSL/TLS, BGP, OSPF, SNMP, ARP, ICMP, and NAT.
• Network Monitoring & Troubleshooting: Skilled in Wireshark, TCP Dump, Traceroute, nslookup, Curl, PRTG Network Monitor, Prometheus, and Grafana for performance analysis.
• Virtualization: Experience with VMware vSphere, Hyper-V, and VirtualBox for virtualized environments.
• Cloud Technologies: Proficiency in AWS (EC2, VPC, IAM, S3, Cloud NGFW, Load Balancers, Direct Connect) and Azure (Virtual Machines, Azure AD, VNet, WebApp, Application Gateway).
• Operating Systems: Advanced administration of Windows Server (2019/2022), Linux, and macOS.
• Tools & Platforms: Expertise in Freshservice, ManageEngine, Jenkins (CI/CD), Ansible, Panorama (centralized firewall management), Zscaler (cloud security), and Miradore (MDM).
• Scripting for Automation: Proficiency in Python, PowerShell, or Bash for automating network tasks.
• Documentation and Training Delivery: Ability to create network diagrams, SOPs, user manuals, and deliver training to teams.
• ITSM Tools and SLA Management: Skilled in SLA tracking, ticket prioritization, and metrics reporting using ITSM platforms.

Good to have Skills & Technologies:

• Network Performance Monitoring: Experience with NetFlow, SolarWinds, or Cisco Thousand Eyes for advanced traffic analysis.
• DevOps Integration: Familiarity with network automation tools like Cisco DNA Center or Ansible Tower.
• IoT Network Management: Knowledge of managing IoT devices and networks, especially in healthcare environments.
• Compliance Frameworks: Understanding of GDPR, HIPAA, or ISO 27001 for network security compliance.
• Load Balancing: Experience with F5 BIG-IP, Citrix ADC, or AWS Elastic Load Balancer.
• Network Virtualization: Familiarity with VMware NSX or Cisco ACI for virtualized network environments.
• Ai-Driven Networking: Exposure to AI-based network analytics tools (e.g., Juniper Mist AI, Arista Cloud Vision).
• Certifications: Certifications (e.g., FortiGate NSE 1 & 2, CCNP, CCNA, ITIL v4, CompTIA Network+, CISSP) are a plus.