Network Operations assistant Manager

We're looking for a skilled Assistant Manager – Network Operations based out of Chennai, for a global computer and network security company.

Lead network operations and support cybersecurity and healthcare IT infrastructure across multiple locations. Ongoing.

Experience in handling IT infra operations related to RCM/Healthcare/ BPO industry

Required Skills/Technologies/Tools

• Firewall and Switches Technologies:
  Expertise in Fortinet firewalls (FG200F), Sophos, and D-Link switches/APs for configuration and management.
• VPN & Remote Access:
  Proficiency in IPsec VPN, SSL VPN, SD-WAN, BGP, MPLS, and Zero Trust Network Access (ZTNA).
• Authentication & Access Control:
  Experience with LDAP, RADIUS, SAML, Azure MFA, DUO, Okta, Single Sign-On (SSO), and Active Directory/Azure Entra ID.
• Routing & Protocols:
  Advanced knowledge of TCP/IP, DNS, DHCP, HTTP/HTTPS, SSH, SSL/TLS, BGP, OSPF, SNMP, ARP, ICMP, and NAT.
• Network Monitoring & Troubleshooting:
  Skilled in Wireshark, TCP Dump, Traceroute, nslookup, Curl, PRTG Network Monitor, Prometheus, and Grafana for performance analysis.
• Virtualization:
  Experience with VMware vSphere, Hyper-V, and VirtualBox for virtualized environments.
• Cloud Technologies:
  Proficiency in AWS (EC2, VPC, IAM, S3, Cloud NGFW, Load Balancers, Direct Connect) and Azure (Virtual Machines, Azure AD, VNet, WebApp, Application Gateway).
• Operating Systems:
  Advanced administration of Windows Server (2019/2022), Linux, and macOS.
• Tools & Platforms:
  Expertise in Freshservice, ManageEngine, Jenkins (CI/CD), Ansible, Panorama (centralized firewall management), Zscaler (cloud security), and Miradore (MDM).
• Scripting for Automation:
  Proficiency in Python, PowerShell, or Bash for automating network tasks.
• Documentation and Training Delivery:
  Ability to create network diagrams, SOPs, user manuals, and deliver training to teams.
• ITSM Tools and SLA Management:
  Skilled in SLA tracking, ticket prioritization, and metrics reporting using ITSM platforms.

Key Responsibilities:

• Team Leadership & Growth
  : Guide and inspire a team of 10+ networking professionals, overseeing shift schedules, conducting performance evaluations, and building a collaborative, results-driven culture.
• Network Management
  : Supervise daily network operations to ensure optimal availability, performance, and security of IT infrastructure across all branches.
• Process Optimization
  : Develop and implement network-focused IT processes to enhance performance, strengthen security, and enable scalable operations.
• Cross-Location Coordination
  : Maintain consistent network service delivery and clear communication across Chennai and other branch locations.
• Client Alignment
  : Partner with cybersecurity and healthcare teams to ensure network services meet business goals and comply with industry standards.
• Performance Analysis
  : Monitor SLAs, conduct ticket audits, and use network performance metrics and root cause analysis to drive ongoing improvements.

Good to have Technologies/Tools

• Network Performance Monitoring:
  Experience with NetFlow, SolarWinds, or Cisco Thousand Eyes for advanced traffic analysis.
• DevOps Integration:
  Familiarity with network automation tools like Cisco DNA Center or Ansible Tower.
• IoT Network Management:
  Knowledge of managing IoT devices and networks, especially in healthcare environments.
• Compliance Frameworks:
  Understanding of GDPR, HIPAA, or ISO 27001 for network security compliance.
• Load Balancing:
  Experience with F5 BIG-IP, Citrix ADC, or AWS Elastic Load Balancer.
• Network Virtualisation:
  Familiarity with VMware NSX or Cisco ACI for virtualized network environments.
• AI-Driven Networking:
  Exposure to AI-based network analytics tools (e.g., Juniper Mist AI, Arista Cloud Vision).
• Certifications:
  Certifications (e.g., FortiGate NSE 1 & 2, CCNP, CCNA, ITIL v4, CompTIA Network+, CISSP) are a plus.