Network Operations Manager

2 days ago

Chennai, Tamil Nadu, India Sify Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Summary:

The Core network operations manager is responsible for overseeing the end-to-end operations, performance, and maintenance of the service providers core network infrastructure. This includes IP/MPLS, switching, and routing systems. The role ensures high network availability, service quality, and operational efficiency while managing a team of network engineers and coordinating with cross-functional teams.

Key Responsibilities:

  • Lead day-to-day operations and monitoring of the core network infrastructure (IP/MPLS, transmission, L2/L3 switches, routers, etc.).
  • Ensure 24x7 network uptime, capacity planning, and proactive fault detection and resolution.
  • Manage network incidents, escalations, RCA documentation, and implement preventive measures.
  • Coordinate with planning, engineering, field operations, and vendor teams for network upgrades and expansions.
  • Oversee network changes, configuration management, and ensure adherence to change management policies.
  • Drive automation, monitoring enhancements, and operational improvements.
  • Maintain network KPIs and ensure SLA compliance for internal and customer-facing services.
  • Mentor and guide a team of network engineers/analysts and conduct periodic performance reviews.
  • Manage vendor relationships and evaluate hardware/software performance.
  • Ensure compliance with security and regulatory requirements for core network operations.

Qualifications and Skills:

  • Bachelor's degree in Electronics/Telecommunications/Computer Science or related field .
  • 8–12 years of experience in telecom or ISP core network operations, with at least 3 years in a managerial role.
  • Strong technical knowledge of IP/MPLS, OSPF, BGP, VRF, Ethernet technologies, and NMS tools.
  • Experience with major OEMs like Cisco, Juniper, Ciena, Huawei, etc.
  • ITIL certification or familiarity with ITIL processes is a plus.
  • Strong analytical, leadership, and communication skills.
  • Ability to work under pressure in a 24x7 operational environment.
  • Transmission (DWDM/SDH) skills will be an added advantage.

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