Salesforce Solutions Architect

3 days ago

Bellary, Karnataka, India beBeeConsultant Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Summary:

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  • Seeking a seasoned Salesforce Lead Consultant with expertise in Service Cloud Voice and Amazon Connect CTI Adapter implementations.">
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As a Salesforce Lead Consultant, you will lead end-to-end design & implementation of Service Cloud Voice & Amazon Connect CTI Adapter, configure CTI features, build and integrate with AWS Lambda functions for Amazon Connect, extend & customize functionality using Open CTI interface, collaborate with stakeholders to capture requirements and deliver scalable solutions, ensure seamless integration of voice, digital & CRM workflows for optimized agent productivity, provide best practice guidance, governance & performance optimization, mentor junior consultants & work cross-functionally with Salesforce & AWS teams.

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Requirements:

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  • 6+ years in Salesforce consulting (Service Cloud focus).">
  • Salesforce Administrator & Service Cloud Consultant certified.">
  • Proven Service Cloud Voice implementation experience.">
  • 1+ full lifecycle Amazon Connect CTI Adapter implementation.">
  • Hands-on AWS Lambda + Salesforce integration experience.">
  • Strong knowledge of Open CTI customization.">
  • Excellent client engagement, problem-solving & stakeholder management.">
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PREFERRED SKILLS:

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  • Exposure to Einstein Bots, Digital Engagement, Omni-Channel.">
  • Familiarity with AWS ecosystem (S3, Lex, Polly).">
  • Knowledge of Salesforce DevOps & CI/CD.">
  • Agile project delivery experience.">

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